Privacy Policy

Last updated: May 2026

1. Information We Collect

We collect information you provide directly — such as your email address when you sign in or subscribe to our newsletter. We also collect usage data automatically, including pages visited, time on site, and referring URLs, via standard analytics tools.

If you submit a business listing, review, or trip report, we collect the content you submit along with your account details.

2. How We Use Your Information

We use the information we collect to:

Provide and improve the VisitPenang.com website and services
Send the newsletter you subscribed to (unsubscribe at any time)
Respond to enquiries and support requests
Moderate user-submitted content (reviews, photos, trip reports)
Analyse usage patterns to improve content and navigation

We do not sell your personal information to third parties.

3. Cookies

VisitPenang.com uses cookies and similar technologies to remember your preferences, measure site traffic, and enable certain features. These include:

Essential cookies — required for the site to function (e.g. session management)
Analytics cookies — help us understand how visitors use the site
Affiliate cookies — set by third-party booking platforms when you click hotel or tour links

You can disable cookies in your browser settings, though some features may not work correctly.

4. Third-Party Links and Affiliates

VisitPenang.com contains links to third-party sites including hotel booking platforms (Agoda, Booking.com) and tour operators (Klook, Viator, GetYourGuide). We may earn a commission when you book through these links at no extra cost to you. These third parties have their own privacy policies, and we are not responsible for their practices.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. Newsletter subscribers are retained until they unsubscribe. You may request deletion of your account and associated data at any time from your account settings.

6. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights or ask any privacy-related questions, contact us at the address below.

7. Contact

Questions about this policy? Email us at hello@visitpenang.com.