Citadines Connect Bertam Georgetown Penang
Serviced apartment · George Town
Is Citadines Connect Bertam Georgetown Penang worth it?
A modern Ascott serviced-apartment hotel (70 units) on Jalan Penang in central George Town, with a rooftop pool, studio-to-two-bedroom layouts and breakfast in the lobby lounge. Best for travellers who want self-contained space and a walkable, central base near Komtar and the malls — less so for those after heritage-shophouse character.
Area
George Town
Price
Type
Serviced apartment
Citadines Connect sits on Jalan Penang in the busy commercial heart of George Town, a short walk from Komtar and Prangin Mall. It is a compact serviced-apartment hotel under Ascott's Citadines brand: 70 studios and apartments with kitchenette-style touches, a rooftop pool and a lobby lounge that does breakfast, aimed at travellers who want self-contained space in the middle of town rather than heritage character.
Citadines Connect Bertam Georgetown Penang is a serviced-apartment hotel at 428 Jalan Penang in central George Town, part of The Ascott Limited's Citadines Connect brand. It has 70 units across six layouts: Studio Twin (around 19 sqm), Studio Premier (around 18 sqm), Studio Premier Twin (around 20 sqm), Studio Premier Suite (around 30 sqm), and two larger options that sleep up to four — the Premier Room Double and the Two Bedroom Premier (both around 35 sqm). Facilities include a rooftop swimming pool, a fitness corner, and a lobby lounge where breakfast is served, with 24-hour reception, CCTV security, daily housekeeping and laundry/dry-cleaning. Rooms come with air-conditioning, an in-room safe, a fridge and a hair dryer, with WiFi throughout; accessible rooms and a baby crib are available, and the property is pet-friendly for a charge. The location is its main draw for first-timers: Prangin Mall is about 243 m away, the Upside Down Museum around 0.6 km, the bus terminal roughly 1.5 km and the ferry terminal about 3.5 km, with Penang International Airport around 17 km out. Staff work in English, Mandarin, Cantonese and Malay, and the property carries a sustainability certification.
Map & Directions
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Amenities
Nearby Landmarks
- shoppingPrangin Mall~3 min walk (243 m)
- shoppingKomtar & 1st Avenue Mall~5 min walk
- attractionUpside Down Museum~8 min walk (0.6 km)
- foodPenang Road street-food (Chowrasta area)~10 min walk
Getting Around from Citadines Connect Bertam Georgetown Penang
The main shopping and bus hub is right on the doorstep.
For Armenian Street, the clan jetties and the street-art trail.
About 17 km south; allow longer at peak times.
The two big Air Itam sights pair well as a half-day trip.
Check-In Tips
- 1Check-in is from 3:00 PM and check-out before 12:00 PM.
- 2It is a serviced apartment in a busy commercial part of town — great for walkability and the malls, quieter heritage streets are a short ride away.
- 3Pick a Premier Room Double or Two Bedroom Premier if you need space for up to four.
- 4Staff work in English, Mandarin, Cantonese and Malay.
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Frequently Asked Questions
Where is Citadines Connect Bertam Georgetown Penang?
At 428 Jalan Penang in central George Town, in the commercial area around Komtar. Prangin Mall is about 243 m away and the Upside Down Museum around 0.6 km; the heritage core of Armenian Street and the clan jetties is a short Grab ride east.
What room types does it have?
Six layouts across 70 units: Studio Twin (~19 sqm), Studio Premier (~18 sqm), Studio Premier Twin (~20 sqm), Studio Premier Suite (~30 sqm), and two that sleep up to four — the Premier Room Double and the Two Bedroom Premier (both ~35 sqm).
What facilities are there?
A rooftop swimming pool, a fitness corner and a lobby lounge that serves breakfast, with 24-hour reception, CCTV security, daily housekeeping and laundry. Rooms have air-conditioning, a fridge, a safe and a hair dryer, with WiFi throughout.
Is it good for families or longer stays?
Yes — the Premier Room Double and Two Bedroom Premier sleep up to four, and as a serviced apartment it suits longer stays; a baby crib and accessible rooms are available and it is pet-friendly for a charge.